Frequently Asked Questions

General

Not at all! You can shop The Bec’s Boutique in person at Painted Tree Boutiques in Frisco – Booth B3.

📍 Address: 2930 Preston Rd, Frisco, TX 75034 (inside Painted Tree Boutiques)

🕒 Hours: Open daily from 10 AM – 8 PM

🚗 Parking: Free parking is available in the Painted Tree lot.

Come visit us to browse our collection up close, try things on, and enjoy the full boutique experience!

Painted Tree Frisco is open daily from 10 AM – 8 PM. You can visit The Bec’s Boutique inside at Booth B3 during those hours.

You can reach us at info@thebecsboutique.com or through our contact form. We typically respond within 24–48 business hours.

We are based in Celina, TX 75009.

Yes! Digital gift cards are available for purchase.

Shipping

Yes, we offer free standard shipping on all orders over $100 within the United States.

Standard orders typically ship within 1–3 business days. Delivery times range from 3–7 business days within the U.S.

At this time, all online orders are shipped directly to you. Orders placed through thebecsboutique.com cannot be picked up at Painted Tree.

Yes! We offer local delivery within a 10-mile radius of Celina, TX 75009 for orders over $150.

If your order qualifies, the local delivery option will be available at checkout. If you have any questions about whether you’re within the delivery area, feel free to contact us before placing your order!

Returns

We accept returns within 14 days of purchase as long as the item is in its original condition with all tags attached. Once we receive your return please allow 3-5 business days for your store credit to be sent to you via E-Gift card. (Second-Hand Chic items are final sale)

For purchases made in person at Painted Tree Frisco (Booth B3), Painted Tree’s 48-hour return policy applies and returns must be made directly at their location.

All sale items are final sale and cannot be returned or exchanged.

To start a return, please email Info@thebecsboutique.com with your order number and email address used at checkout to begin the process. Once your return is approved, you’ll receive details on how to send the item(s) back.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Not quite — Painted Tree and The Bec’s Boutique have different return policies:

  • Painted Tree Purchases (Booth B3, Frisco): Returns must be made directly at Painted Tree within 48 hours of purchase.
  • Online Purchases (thebecsboutique.com): Returns are accepted within 14 days of delivery for a store credit.

Because our boutique is independently run, we follow our own online policy in addition to Painted Tree’s in-store policy. Please review the full details of The Bec’s Boutique’s policies before making a purchase.

Pre-Order

A pre-order item is a product that is not currently in stock but is available for purchase in advance. By placing a pre-order, you are reserving your item before it arrives.

Pre-order shipping times vary depending on the item and vendor availability. Estimated shipping timeframes will always be listed in the product description whenever possible.

If you have questions about a preorder item, feel free to contact us before placing your order.

If your order includes both preorder and in-stock items, your order may ship together once all items are available. If you'd like your in-stock items shipped sooner, we recommend placing separate orders.

Pre-orders cannot be canceled once placed, since the item is ordered specifically for you.

Pre-order items follow our standard return policy unless marked as final sale.

Orders & Customer Service

We begin processing orders quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible and we’ll do our best to help.

Please contact us immediately. If your order hasn’t shipped yet, we may be able to update the address.

Once a package is marked delivered, we are not responsible for lost or stolen packages. If this happens, please contact the shipping carrier directly.